Avaya Proactive Contact Implementation and Maintenance : 3303

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最新的 Avaya-Certification 3303 免費考試真題:

1. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
D) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.

2. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
B) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
C) Agent Blending Administrator is accessible through Analyst.
D) The Hierarchy Manager tool is accessed through Editor.

3. What does db_mgr script do?

A) It removes all old and outdated files from the system.
B) It rolls up the daily data into monthly statistics.
C) It stops and starts the database
D) It runs a backup of the database to DVD.
E) It copies calling lists to *.old.

4. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
B) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
C) The APC server IP address is required for Proactive Contact Agent installation.
D) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
E) Static IP addresses are needed for supervisor workstations.

5. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The Proactive Contact Agent application has not been updated to use the new completion code.
D) Monitor is not working properly. There should be at least a few calls with the new completion code.
E) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

問題與答案：

問題 #1 答案： B

問題 #2 答案： B

問題 #3 答案： E

問題 #4 答案： A,B,C

問題 #5 答案： A,E