Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test : 2M00001A

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購買後，立即下載 2M00001A 題库 (Selling Avaya Contact Center Solutions for IP Office - APSS Online Test): 成功付款後, 我們的體統將自動通過電子郵箱將你已購買的產品發送到你的郵箱。（如果在12小時內未收到，請聯繫我們，注意：不要忘記檢查你的垃圾郵件。）

最新的 APDS 2M00001A 免費考試真題:

1. Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

A) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
B) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
B) Provides reporting and analytic tools to track caller behavior for continuous improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
D) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.

3. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)

A) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
B) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
C) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
D) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.

4. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

5. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

問題與答案：

問題 #1 答案： A

問題 #2 答案： A

問題 #3 答案： A,B

問題 #4 答案： A,B

問題 #5 答案： 僅成員可見